If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed. Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. Always Save first and then scan with antivirus program. Never open attachments from the email itself. Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing. Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos).įree games & free programs are like "candy". Each pc user needs to practice daily safe computer and internet use.įollow best practices when browsing the Internet, especially on opening links coming from untrusted sources.įirst rule of internet safety: slow down & think before you "click". It is not enough to just have a security program installed. When you start a manual scan, the program will first do a check for updates. Needless t say, that mode does not have any real-time protections and also does not auto-self update. Glad to know that you got the program all set as a free scanner. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file: Please attach the file in your next reply. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop.
You will be presented with a page stating, " Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
Endpoint Detection & Response for Servers
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